Description
The HCS Intermediate—Customer On-Boarding (HCSI-COB) v1.0 is a 4-day instructor-led course that introduces the learners to the on-boarding Cisco Hosted Collaboration Solution (HCS) customers in Cisco Unified Communications Domain Manager (UCDM) 10.1.2 environment.
Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe the high level on boarding process for HCS customers
- Describe the relationships among Cisco UCDM, Hosted Collaboration Mediation Fulfillment (HCM-F), and applications in an HCS deployment
- Describe the high-level licensing model for HCS deployments
- Describe the hierarchy structure used by UCDM to partition and provision customers
- Describe and demonstrate how to add and synchronize the HCM-F from UCDM
- Describe and demonstrate how to create and manage the Provider on UCDM
- Describe and demonstrate how to create and manage a reseller and customer on the UC devices
- Describe the provisioning of dedicated and multitenanted UCM, IM&P, and Cisco Unity applications as well as provisioning Cisco WebEx cloud services
- Describe and demonstrate how to create a network device list in UCDM
- Describe how internal calls are routed and the types of dial plans preconfigured in UCDM
- Describe how external calls are classified and normalized before class of service (CoS) is applied
- Describe how CoS mechanisms are applied
- Describe how calls are routed
- Describe and configure numbering plans
- Describe and configure voice mail services
- Describe and configure entitlement for a specific customer requirement
- Add users and manage subscriber services, lines and devices
- Access and operate the self-service portal
- Describe the relationship between a user and a role, and the component parts of a role including access control profiles, menu layouts, landing pages, themes, HCS components, hierarchy types, and role type
- Describe how to customize access control profiles, menu layouts, landing pages and themes
- Explain the types of users in UCDM
- Describe the options for creating users in UCDM
- Describe the options for authenticating users in UCDM
- Describe how single sign on (SSO) works and how it is configured in UCDM
- Bulk load data from HCS Intelligent Loader (HIL)
- Describe how to bulk load data directly in UCDM
- Delete hierarchy and describe the consequences of a cascade delete on an HCS implementation
Outline
The course contains these components:
- HCS Architecture and Models
- Cisco UCDM Initial Configuration
- Lab: Preparing Cisco UCM
- Lab: HCM-F and Provider Configuration
- Lab: Resellers and Customers
- Provisioning UC Devices
- Lab: Devices
- Dial Plans
- Lab: Customer and Site Dial Plans
- Subscriber Management
- Lab: Class of Service
- Lab: Call Routing
- Lab: Number Assignment
- Lab: Voice Mail
- Lab: Entitlement
- Lab: Subscriber Management
- Customization
- Lab: Customization
- User Management
- Lab: LDAP
- Bulk Loading and Deleting
- Lab: Bulk Upload
- Lab: Cascade Delete
- Lab: Case Study
Prerequisite Knowledge
The knowledge and skills that a learner should possess before attending this course are as follows:
- Knowledge that can be gained by attending the Cisco Unified Communications Manager Foundation (UCMF) course
- Knowledge that can be gained by attending the Implementing Cisco Unified Communications Manager, Parts 1 and 2 (CIPT1 and CIPT2) courses
- Knowledge that can be gained by attending the Configuring the Cisco Nexus Data Center (CCNDC) course
Training Availability and Pricing
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48630 R